Case Study

About Company

Company Name : Club Miracle
Country : Thailand
Industry : Hospitality
Company Size : 130 +
Product And Services : Vacation Rental
Type of Software : Web app and Mobile app
Scope of Work : Front-end, Back-end

Club Miracle is a luxury villa rental company that provides high-end stays in beautiful, exotic locations. Focused on delivering outstanding guest experiences, the company blends premium and efficient services. To support its expanding operations, Club Miracle aimed to implement a unified system to manage all key functions— including bookings, property maintenance, accounting, concierge services, and team communication— in one place.

What Our Client Wanted

The client needed a system that could:

Allow the team to check the availability for all the properties onboard to make business decisions on pricing.
Provide a real-time snapshot of the business generated, owners’ earnings, and their margin.
Managing services like Cleaning, Makeup, Renovation, Maintenance, Garden, Pool, Inspection etc.
Quick communication with guests after receiving the bookings.
Keep all data secure and organized.

Solutions We Provide

We built a custom website with the following features:

Management

VM displays all bookings from OTAs and agents in one place, with clear graphs showing daily, weekly, and monthly trends in multiple currencies.
Manage bookings, payments, and refunds.
Generates invoices and financial reports.
We’ve created an intuitive communication platform, similar to WhatsApp, that enables seamless guest interaction and allows us to send personalized welcome messages.

Owner

VM dashboard shows real-time bookings and income for each property.
Owners receive payments with clear tracking through the accounting section.
Reports and booking data help owners understand performance over time.

Guests

Guests receive welcome messages and can easily communicate through a built-in chat feature like WhatsApp.
We assigns a language-matched concierge for a personalized welcome.
Guests can request extra services during their stay.

Staff

We developed a The Miracle Manager app that update daily tasks of staff like Concierges, Cleaners etc.
We assign a concierge based on the guest’s preferred language
The concierge welcomes and assists guests with guidance during their stay.
Automated notifications and reminders ensure timely service delivery

Administration Area

Role-based access control for team members to manage listings, bookings, financials, and service requests.
Analytics and reporting tools to track performance and identify trends

Results & Impact

Within the first few months of launch, the new platform delivered significant improvements:

40% increase in bookings

due to improved user experience and automation.

80% reduction in manual administrative work

freeing up staff to focus on customer service.

Higher customer satisfaction

with guests praising the seamless booking and personalized service options.

Improved financial accuracy

through automated invoicing and transparent transaction tracking.

Project Conclusion

The transformation of LuxuryVillasHub’s operations through a unified digital platform not only solved existing challenges but also positioned the brand for scalable growth. The integration of booking, accounting, and concierge systems has empowered the client to deliver a truly world-class experience while maintaining complete control over their business.

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